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Transform your library in just four hours!
Give your staff a quick hit of energy and enthusiasm with this great course – then stand back and watch the impact for your library customers.
- A fast, practical and enjoyable course in active customer-care skills, specific to libraries.
- Helps everyone in a customer-facing role develop skills and confidence to take responsibility for customer engagement.
- Encourages talking with customers about events, promotions, services and books. Plus lots on quick display techniques and daily checks on the first impression of your space.
Four hours over four weeks is proving to make a huge difference in libraries across the world - from the UK to the USA, Uganda to Pakistan ...
Don't take our word for it – see what course graduates say below!
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Offer valid until 30 April 2019 – buy now and use online places at your convenience
There are two key things that I've learned over the last few weeks - the value of a smile and the art of putting together a great display. These things together make for a warm and inviting library space, regardless of its size or its resources, and so can be utilised anywhere.
Wales
This has been a very informative and thought-provoking course. I am seeing the library space with sharper eyes now!
Australia
I learned to step back and critically look at how I was working best for patrons in personal interactions, in thinking about showcasing books and putting the best face of the service forward to the public.
Ireland
A terrific addition to the induction process.
Australia
I have been able to share with colleagues many of the key messages from the course and they are keen to support further initiatives within the library. Creating showcase displays has been really enjoyable and I noticed an increase in borrowing from these specific display areas.
England
I have spent more time engaging with customers, offering a smile, and the feedback has been enormous. People want to chat about books and interact and I've been able to promote events in the library and signpost people to areas they weren't aware of.
England
I have noticed that by making a few changes in line with the training has made customers go straight to the displays and take more books out!
Australia
We can become bogged down with the everyday tasks and it is a pleasure to take the time to put together something that provides enjoyment for those that pass through the library door. And hopefully to encourage those who previously had only looked through the library window to come in and visit. Keeping our libraries relevant in today's world is not an easy task so any course that gives us the tools to help do this is vital.