Prices & terms

  • When you place an order, your goods will be delivered to you and we will send you an invoice.
  • Payment is required within 30 days of the invoice date. OTBNA reserves the right to charge interest on any overdue invoice. Payment may be made by check made payable to Opening the Book North America or by bank transfer.
  • Prices shown are for items warehoused in McElhattan, PA and will be shipped from there. Prices are FOB shipping point, prepaid and added to your invoice.
  • No minimum dollar amount required.
  • Pricing and availability of the items on this website are subject to change without notice. You will be notified of any significant price differences before order processing.
  • OTBNA makes every effort to maintain competitive published prices and the availability of products. However, due to unforeseen circumstances, this may not always be possible.
  • If you are not a school, library or other institution exempt from Sales tax, please contact us to arrange to invoice through Brodart Company who are registered in every state for sales tax and can add tax to your invoice.

Shipping & handling

  • Freight charges are FOB shipping point, prepaid and added to your invoice. Shipments are made via UPS, FedEx Ground, USPS, or common carrier, depending on size, weight and quantity of product ordered. Items listed as ships via truck on this site are too large to ship via common ground carrier and must ship by large truck.
  • Minimum shipping and handling is $7.95 per order regardless of order dollar amount.
  • If you require inside or residential delivery, an extra charge will apply. Please contact our team for exact shipping costs.
  • Items listed as ‘Quick ship’ on this site will be shipped within two weeks instead of the standard six to eight weeks
  • Stock items are shipped within 48 hours from when the order is received.
  • Custom-crafted furniture, large quantity and special order supply ships within six to eight weeks.

Shipping inspection

  • Please open all boxes immediately and inspect for damage or shortages BEFORE you sign the delivery receipt. We will gladly help with any discrepancies – call toll-free on 844.398.4460. You have 10 days to notify us of any concealed damages if there is no notation on the signed delivery receipt.
  • If something appears to be missing, please compare the shipment contents with the packing slip to check if any items are scheduled for later delivery. Call us if we need to trace your order – often, if one box is missing, it may arrive the next day.
  • If something is damaged please follow these three steps to ensure prompt replacement:
    1. Please immediately report damages on the delivery slip when your shipment arrives. (The carrier is liable for damages only if reported on the delivery slip.)
    2. Contact us for a replacement and assistance in filing a claim with the carrier.
    3. Keep all cartons and packing together with your damaged merchandise until further notice from OTBNA, Brodart or the carrier as an inspection may need to be carried out.

Warranty

  • Brodart warranties that all Seating and Furniture manufactured by Brodart for OTBNA will be free of defects in material and workmanship for a period of 25 years.
  • Brodart warranties that all Acrylic products manufactured for OTBNA will be guaranteed against breakage for one year. Damaged acrylics must be returned along with proof of purchase to make a claim.
  • Warranties are limited to first purchaser and are not transferable unless specific reseller arrangements have been made.

Cancellation & returns

  • Quick ship products are processed immediately within 48 hours. We make every effort to suspend delivery on cancellation but this may not be possible. If we are unable to cancel any individual order, standard charges become effective.
  • Library furniture products are custom built to order and not cancellable once production has begun.
  • Custom built to order items are not returnable unless defective. We will gladly repair or replace any product, part or component which fails under normal use during the warranty period. Please contact us before returning any furniture.

These terms and conditions apply to the use of the openingthebooktraining.com and openingthebook.com websites. By placing an order with us, you are agreeing to accept these terms and conditions. If you do not agree with the terms and conditions set out here, you should not use this website. Please note, these terms and conditions can change at any time so please check before ordering products in case there are any changes.

You warrant that all details you provide to www.openingthebook.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects.

You agree that e-mail can be used as a means of communication.

Opening the Book Ltd reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • you fail to make payment to us when due
  • you breach any of our terms and conditions
  • when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
  • we suspect you have engaged, or are about to engage, or have a way of being involved in fraudulent or illegal activity on the course website
  • You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your account and/or personal information unless you can prove that such use was fraudulent.

Once you have paid, the customer account holder will be sent log in details and password. Payments will not be refunded except in case of error in administration. If a payment has been made in error, please contact finance@openingthebook.com, refunds are at the discretion of Opening the Book.

Number of places

You agree to buy the number of learner places specified on your invoice.

There is no time limit on when these places are activated within 1 year of payment but once you enter an individual’s details online that place is deemed to have been used and cannot be transferred to anyone else. Entering an individual’s details will automatically generate their login and password.

Access

You are granted unlimited access to the products you have purchased and these are available 24/7/365 except for scheduled maintenance and repairs or interruption of service beyond our control. We aim for 99.9% uptime but this cannot be guaranteed.

We reserve the right to terminate without notice anyone found to be sharing login details and passwords outside the packages paid for. If Opening the Book terminates your account, you do not have the right to use the material purchased from us.

Technical requirements

You are responsible for ensuring any computer you use to access the course complies with the technical requirements specified by Opening the Book.

Support

Technical and content support is available by email and, if needed, by phone. We guarantee to respond to technical issues within 2 working days of notification in UK time and content issues within 3 working days of notification in UK time.

Intellectual property

You agree to respect that the intellectual copyright of the course content (text, graphics, images, audio, video, software, data) belongs to Opening the Book.

You agree not to circulate the free print materials downloadable from the course website to libraries or others outside of your own purchasing organisation.

You agree not to use or quote material from the course site in articles, presentations or any other form without permission from Opening the Book and acknowledgement of its origin and authors.

These terms and conditions apply to the use of the openingthebook.com website. By placing an order with us, you are agreeing to accept these terms and conditions. If you do not agree with the terms and conditions set out here, you should not use this website. Please note, these terms and conditions can change at any time so please check before ordering products in case there are any changes. You warrant that all details you provide to www.openingthebook.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects. You agree that e-mail can be used as a means of communication.

During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from www.openingthebook.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Opening the Book North America as soon as possible.

Opening the Book North America reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • you fail to make payment to us when due
  • you breach any of our terms and conditions
  • when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
  • we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.openingthebook.com
  • You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

All rights, including copyright, in the content of the www.openingthebook.com/us and www.openingthebook.com/ca web pages are owned or controlled by Opening the Book North America. In accessing www.openingthebook.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.openingthebook.com web pages for any other purpose whatsoever without the prior written permission of Opening the Book North America.