Visit Opening the Book United States

When placing an order, you agree that any and all information given is accurate and complete.

Goods are purchased in accordance with any written purchase order of the buyer, sent by email, fax or post, which is accepted by Opening the Book Furniture Ltd.

All goods are supplied according to Opening the Book Furniture Standard Terms and Conditions, which shall govern to the exclusion of any other terms and agreements.

All prices listed on www.openingthebook.com and in our catalogues are correct at the time of entering the information and replace any earlier advertised prices. Opening the Book Furniture Ltd reserves the right to revise prices at any time.

Ownership of goods

Risk of damage to or loss of goods pass to the customer at the time of delivery. Opening the Book Furniture Ltd retains the right for all goods until they are paid for in full, at which time ownership (title) of the goods will pass to the customer.

Damaged goods and claims

If goods are delivered damaged Opening the Book Furniture Ltd must be notified in writing within 5 days of receipt of the goods, otherwise claims cannot be considered. If any damage is noticed at the time of the delivery, documentation must be signed accordingly and delivery refused. Please email sales@openingthebook.com to report damage.

Prices

All prices are exclusive of VAT. This will be added to all UK and EC orders where applicable at the current rate. All prices are net. Opening the Book Furniture Ltd reserves the right to revise prices at any time.

Payment

Payment is required within 30 days from the invoice date. Opening the Book Furniture Ltd reserve the right to charge interest on any overdue invoices. Payment may be made by cheque made payable to Opening the Book Furniture Ltd or by bank transfer. Bank details are provided with your invoice.

Delivery

Standard delivery is 4-6 weeks. Delivery dates quoted are approximate and Opening the Book Furniture Ltd cannot be held liable for any delay in delivery of goods. We do not charge for delivery within mainland UK – all of our prices include this. For overseas and urgent orders please contact us for prices.

Returns

Items damaged in transit may be returned without charge provided the damage is reported within 5 working days of receipt of goods. If any items are shipped incorrectly or wrongly ordered email sales@openingthebook.com within 10 working days to arrange return.

Always obtain authorisation before returning goods, email sales@openingthebook.com

All goods must be returned in pristine condition in the original packaging. We reserve the right to withhold full credit if any goods are received back without their original packaging or in a condition unfit for re-sale. A collection charge will be applied for non–faulty goods.

Warranty

Goods are covered by a five-year warranty for defects in materials and workmanship. The invoice is your certificate of warranty and the invoice number must be included when submitting a warranty claim. We will repair or replace any product, part or component which fails under normal use.

Notice of changes

Opening the Book Furniture Ltd reserves the right to modify without prior notice the terms & conditions as well as the availability, design, specifications and price of the merchandise of Opening the Book Furniture Ltd and also disclaims all liability for typographical or other errors.

Liability

We do not accept liability for any errors and/or omissions contained in our website and catalogues and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.

We have taken every measure to provide accurate product images for each product for sale on the site and in our catalogues. However, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

These terms and conditions apply to the use of the openingthebooktraining.com and openingthebook.com websites. By placing an order with us, you are agreeing to accept these terms and conditions. If you do not agree with the terms and conditions set out here, you should not use this website. Please note, these terms and conditions can change at any time so please check before ordering products in case there are any changes.

You warrant that all details you provide to www.openingthebook.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects.

You agree that e-mail can be used as a means of communication.

Opening the Book Ltd reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • you fail to make payment to us when due
  • you breach any of our terms and conditions
  • when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
  • we suspect you have engaged, or are about to engage, or have a way of being involved in fraudulent or illegal activity on the course website
  • You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your account and/or personal information unless you can prove that such use was fraudulent.

Once you have paid, the customer account holder will be sent log in details and password. Payments will not be refunded except in case of error in administration. If a payment has been made in error, please contact finance@openingthebook.com, refunds are at the discretion of Opening the Book.

Number of places

You agree to buy the number of learner places specified on your invoice.

There is no time limit on when these places are activated within 1 year of payment but once you enter an individual’s details online that place is deemed to have been used and cannot be transferred to anyone else. Entering an individual’s details will automatically generate their login and password.

Only mentors trained and approved by Opening the Book can mentor other learners on our courses.

Access

You are granted unlimited access to the products you have purchased and these are available 24/7/365 except for scheduled maintenance and repairs or interruption of service beyond our control. We aim for 99.9% uptime but this cannot be guaranteed.

We reserve the right to terminate without notice anyone found to be sharing login details and passwords outside the packages paid for. If Opening the Book terminates your account, you do not have the right to use the material purchased from us.

Technical requirements

You are responsible for ensuring any computer you use to access the course complies with the technical requirements specified by Opening the Book.

Support

Technical and content support is available by email and, if needed, by phone. We guarantee to respond to technical issues within 2 working days of notification in UK time and content issues within 3 working days of notification in UK time.

Intellectual property

You agree to respect that the intellectual copyright of the course content (text, graphics, images, audio, video, software, data) belongs to Opening the Book.

You agree not to circulate the free print materials downloadable from the course website to libraries or others outside of your own purchasing organisation.

You agree not to use or quote material from the course site in articles, presentations or any other form without permission from Opening the Book and acknowledgement of its origin and authors.

These terms and conditions apply to the use of the openingthebook.com website. By placing an order with us, you are agreeing to accept these terms and conditions. If you do not agree with the terms and conditions set out here, you should not use this website. Please note, these terms and conditions can change at any time so please check before ordering products in case there are any changes.

You warrant that all details you provide to www.openingthebook.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects. You agree that e-mail can be used as a means of communication.

During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from www.openingthebook.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Opening the Book Furniture Ltd as soon as possible.

Opening the Book Furniture Ltd reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • you fail to make payment to us when due
  • you breach any of our terms and conditions
  • when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
  • we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.openingthebook.com
  • You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

All rights, including copyright, in the content of the www.openingthebook.com web pages are owned or controlled by Opening the Book Ltd and Opening the Book Furniture Ltd. In accessing www.openingthebook.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.openingthebook.com web pages for any other purpose whatsoever without the prior written permission of Opening the Book Furniture Ltd.