Staff attitude is the single most important factor in the success of a library-based bookchain. In libraries where everyone is committed to making this reader-centred project work, the rewards for readers, staff and the library as a whole are significant.
- Staff satisfaction levels rise when they see the enjoyment readers get as both participants and observers. The bookchain comments displayed on a readers’ noticeboard have a far-reaching effect. Many library users depend on these recommendations when choosing new books.
- Regular library users welcome this opportunity to exchange books and opinions with other readers, especially the ones they would not normally meet. Seeing their reader comments displayed on a noticeboard as a resource for other library users gives additional added value to the experience.
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Bookchains are about customer service and satisfaction in its purest form. A library with a successful bookchain, which reaches out to the whole of the reading community, maxmises the opportunity to raise issue figures.