Who is the course for?

• Frontline staff in public libraries
• Managers in public libraries who wish to reconnect with experience on the shop floor

Participants will:

• Gain confidence in talking to readers of all ages
• Understand the difference between personal reading preferences and working with books and readers in the library
• Discuss how best to deal with a range of typical customer enquiries
• Learn how to identify reading audiences by analysing cover messages
• Explore a wide range of stock and practise talking about a wide range of books
• Gain tools to analyse new books in the future

No of participants: 20 max

Timing: One-day course

Cost: £850 plus trainer expenses

To book: For full programme or to make a booking: please contact Fiona Edwards on fiona@openingthebook.com