One thing that I am still doing as a result of doing Frontline is lots of displays of all kind – fiction as well as non-fiction. I have noticed that these quickly empty, especially at weekends. My staff colleagues are joining in and I think readers do see the difference.

Readers who use large print were especially pleased that I had brought CDs and large print non-fiction and various genres together as this stock rarely gets attention and it certainly helped these readers choose more widely.

I really enjoyed starting Book of the Day because it was so popular and am looking forward to seeing how my staff colleagues who are doing the course will use it.

I feel more confident about approaching readers and talking about the books that they read. What I remember most is how to display books effectively.