Adult Information Services Librarian

Taking the Frontline course really changed and developed the way that I think about books.

One change that is evident in my library as a result is an increase in face out display. Frontline really drove home to me the importance of our borrowers being able to really see the books that we have on offer. Lines of spines are not the answer - so much good material is lost and it is not an appealing, creative or convenient way to browse. Face out display is where it's at.

Borrowers say that they trust that librarians will make good choices about what they put on
display and so it’s vital to be able to know what to do to promote a range, no matter what our own feelings about them are.

I considered myself quite savvy about borrower behaviour but Frontline has opened up a whole new realm of understanding of how our borrowers operate and what strategies we can employ to give them (and therefore us!) much greater value.