Georgina McGarry works at Norris Green Community Library in Liverpool, a busy library situated in a deprived area with a high level of unemployment.

"It gave me a big confidence boost and I now feel happier about recommending books to readers. The discussion area gave me the opportunity to talk to other library assistants from all over the country and I could learn and share new ideas. I was able to use my creativity in creating a book promotion - something that I did not have the opportunity to do before.

It's excellent for those who want to take a real interest in their job and I think it's a great new way to learn. I was actually quite sad when the course finished!"