I think borrowers can see a difference in our library as a result of Frontline. Our stock is looking less crammed and we are using more 'face on' shelving methods which have resulted in a more attractive browsing environment.

‘Less is usually best' and targeted displays are an effective method of encouraging borrowers to step outside their comfort zones.

The idea of letting the books do the talking has proven to be invaluable. I’ve vastly improved my display skills as a result of Frontline. Some of the strategies that I learned are now instinctive. For example I can’t walk past a dumpbin without feeling the urge to create a better visual impact. This is ok in my own workplace, but I have to control myself in other libraries!!