Suzanne says she was really skeptical about doing Frontline. However, once she started she found herself tackling it with real enthusiasm. Suzanne says:

''It is so easy to put up barriers and let negativity take over when confronted with a new task. This is human nature. However, I am happy to say how much I enjoyed the course and the sense of achievement at having completed it successfully.

I found the course made me look at the library I have worked in, for the last 18 years, with fresh eyes. . . It has been interesting to prove that you can produce a really eye catching display, that speaks for itself, without the need for any poster or decoration.

I believe that borrowers have already noticed the quality and variety of the face forward displays at Maidstone library. Before, most borrowers would head straight for the returned fiction/non-fiction bays, however I do see many more borrowers browsing the displays which are changed and topped up regularly.

One customer, who I interviewed for module 1, continued throughout my course to ask how I was getting on. He was genuinely interested in the ideas surrounding Frontline and was really pleased to be able to answer my questions constructively. He was very pleased to hear that I had successfully completed the course!''

Suzanne’s colleagues say that her library has completely changed in its appearance since she did the course. She’s now gone on to be a peer Supervisor of others, and is enjoying supporting them to make their own new ideas grow, too.