If there is one thing I will remember about doing the Frontline course, it is how delighted borrowers were to be asked about their reading preferences. They loved to give an opinion on their likes and dislikes. I find that the Book of Day is still useful, as particular borrowers always look for it, and often add one of their own.

I am now much more aware of how important it is to display stock to its best advantage. I regularly put books that have not been taken out for some time on display in a prominent place and I always find a borrower for them. I like the fact that I can surprise borrowers with old favourites, which they had forgotten all about.

The face-on display section is proving very popular and borrowers are delighted with it. I use a combination of fiction and non fiction. It gives the borrowers more of a choice.

In my opinion, it was well worth putting in the time to get this course done.