It was interesting, while doing this course, to realise the impact that the covers of books have on people. Previously I had thought that the cover made little difference to whether a book would be borrowed or not When a young female reader took out four books from the display I had just set up I was overjoyed!

I understand much better what influences people to borrow, what catches their eye and what to avoid. My library is much less cluttered and I’ve removed home-made posters, signs, collages etc, and concentrated on using modern, attractive display furniture that is regularly topped up.

Not everyone was convinced about what I was doing at the time, but I enjoyed the course and I feel it will be extremely valuable for my colleagues.