The real value of the course for me was discovering the diversity of opinion and taste of the library users and the fact that the consultation / interview process covered a wide range of ages and both sexes. I enjoy taking the time to consider displays from the point of view of the borrowers. I think that too often we think that we know what's best for our borrowers and tend to forget the diversity of tastes among our readers.

Whilst I was doing the course, one reader said to me that it was so nice to be consulted and her remarks taken seriously as she had been going to public libraries for many years and had never been consulted on anything in relation to book displays, reading habits and the like.

Whilst doing the course I was able to demonstrate that a well-thought-out display makes all the difference between books being taken out and enjoyed by borrowers and languishing on the shelves for months on end. I think that our displays are more varied and interesting now and appeal to as many tastes as possible and our readers opinions and input are considered a little more than heretofore.