Live feedback

Updated in real time, this page allows you to browse through feedback submitted by trainees who have completed the Frontline course.

I've just finished module 7 and I found the whole process extremely useful. It has given me a much better understanding of why people read what th ... [ read more ]

Plymouth Libraries
13/03/2010 10:06:16

It makes you think about the choices you make about books, readers and the way you promote items in the library.

Jarrow Library
11/03/2010 15:31:45

I enjoyed the course and it gave me ideas for display of stock that I had not thought about before. I am keen to get the library assistants at this br ... [ read more ]

Strouden Library
11/03/2010 11:34:53

Appalling. This has been awful from the first module. Talk about teaching your grandma to suck eggs! Never have I come across a more patronisin ... [ read more ]

Calne Library, Wiltshire
10/03/2010 14:34:57

I have found this course to be an eye opener. It has given me the confidence to set up stunning popular displays and has encouraged ... [ read more ]

Kent Libraries and Archives
09/03/2010 12:04:14

I've really enjoyed this course and found it's injected a renewed interest in my job. I loved talking to customers whom I w ... [ read more ]

Westcroft Library
06/03/2010 00:15:21

An enjoyable and interesting course which has given me a better insight into how to select and set up a book display. I have been able to help reader ... [ read more ]

Harrow Libraries
04/03/2010 19:16:26

I found the Frontline training very useful. It encouraged me to think in different ways about displays and also our returns trolleys. We experimented ... [ read more ]

Southbourrne
03/03/2010 16:42:01

Enjoyed most of it and although I consider myself experienced in Display and advice on reading choices it was good to refresh myself .

Loughton
03/03/2010 16:24:37

Frontline has been a great way of learning how to get more involved in the library; helping customers find the right book they need. ... [ read more ]

Wandsworth Town
03/03/2010 14:49:29

I have for the most part enjoyed this course. It is a challenge to fit it in with all your other jobs in the library but I think worthwhile. ... [ read more ]

Beckenham
26/02/2010 18:37:28

interesting course if a little difficult to fit around demands of running a busy library

Colchester
24/02/2010 10:15:02

I have been really encouraged by this course as it has identified areas that have not been particularly strong in our library. Seeing the benefits fo ... [ read more ]

Libraries NI
22/02/2010 16:56:02

Course of interest but rather repetative in places. Serves as a reminder as to what can be achieved with a little effort and application. Of most use ... [ read more ]

Pitsea
19/02/2010 13:43:40

I am pleased to have completed the course and have valued the time and opportunity it afforded me to try to look at library work more objectively.

Warminster Library
18/02/2010 14:49:20

I really enjoyed doing Frontline and as a Library Manager it was a good opportunity to focus on books and reading. Watching the power of display is f ... [ read more ]

Bushey
16/02/2010 11:55:35

The course was very exciting and challenging.It is certainly useful to think about a different approach to promoting libraries.books and reading.Quite ... [ read more ]

Dorset Libraries
16/02/2010 10:36:55

Excellent tuition and guidance in making you think more deeply and broadly about the different types of reader. Excellent advice and tips for creating ... [ read more ]

York Libraries
12/02/2010 18:10:04

Really enjoyed the course and it has made me look at any book display from a different point of view;when I go into book shops i try to work out ... [ read more ]

Congleton Library, Cheshire East
11/02/2010 18:23:47

A real eye-opener. I found this course really enjoyable - it made me think about the actual books more, and how we can make effective display ... [ read more ]

Dorset Libraries
11/02/2010 10:38:45

I think Frontline is a great course for anyone who works in a library. It made me realise that I had preconceived ideas about what a particular perso ... [ read more ]

Box
09/02/2010 16:20:29

Having been in the library service for many years now, I have at times felt complacent and perhaps fed up with everyday mundane routines. Doi ... [ read more ]

Moy
06/02/2010 14:24:19

What a great idea to ask the readers what sort of books they like in order to plan a display. And how satisfying to help someone move away from their ... [ read more ]

Hatfield
04/02/2010 17:53:19

Great for giving a fresh perspective on displays

Libraries NI
04/02/2010 17:17:47

I have found this course useful as it has helped me to create more effective displays. It has made me more confident in recommending new books to rea ... [ read more ]

Westbury Library, Wiltshire
04/02/2010 15:23:39

I enjoyed the course at the beginning, but overall I think it is pretty much a waste of time.

Mid
04/02/2010 15:11:05

I was a little unsure in the beginning but now I can confidently put together a display and actively promote and encourage readers to try something ne ... [ read more ]

East
03/02/2010 14:31:06

I found this course gave me a different perspective on how to encourage more issues and display books.I really enjoyed browsing the recommended websit ... [ read more ]

Libraries NI
02/02/2010 12:27:11

I have enjoyed this course despite sometimes finding it difficult to spend the required time on. I feel it is a very valuable resource for anyone who ... [ read more ]

Wivenhoe
30/01/2010 15:47:03

I have enjoyed doing Frontline because it has enabled me to focus on books and customers. This has been good for me as I am relatively new to the serv ... [ read more ]

Welling Library
29/01/2010 13:37:52

I thought this course was very worthwhile and all library staff should be offered the opportunity to complete it.

Libraries NI
28/01/2010 14:06:50

I have thoroughly enjoyed frontline training, it has boosted my confidence in recommending books that I don't know anything about, it has also hel ... [ read more ]

Droylsden Library
23/01/2010 11:37:50

I really liked the course, my only feedback was that I found the design of the site a little irritating at times. When I'm on ... [ read more ]

Battersea
22/01/2010 17:43:57

The course has helped me evaluate borrower's needs and not to assume too much. Display advice has been helpful to make me think more abou ... [ read more ]

Garforth
22/01/2010 16:36:00

I must admit to being slightly apprehensive when I first started, mainly because it was online, but I thoroughly enjoyed the course. It really makes y ... [ read more ]

Penrith Library
22/01/2010 14:45:30

Overall I have enjoyed doing this course and it has made me rethink a lot about how I do my job and how I can do it more effectively. I have ... [ read more ]

Hull Libraries
21/01/2010 14:58:40

i found this course very informative indeed. i learned a lot of new ideas, which i have already implemented in my library.

Clayhall
20/01/2010 17:41:38

I've really enjoyed this course although I have found it a little lengthy & repetetive. To be fair I think a lot of the problem was the fact t ... [ read more ]

Frimley Green
17/01/2010 14:10:03

I found this coursre quite challenging but rewarding. I enjoyed some areas of the course but not others. I am glad I have completed the course and ca ... [ read more ]

Hull Libraries
16/01/2010 11:14:41

I enjoyed completing the training, especially on displays. Didn't enjoy the Discussion Boards and sometimes found it not that easy to follow when ... [ read more ]

Calne Library
15/01/2010 18:58:01

I have learnt a great deal from doing this course. As I have been situated mainly in the Reference Library for twelve years, this course has give me ... [ read more ]

Battersea
15/01/2010 14:59:34

found the first 3/4 modules very enlightening however thought 7 modules was slightly too long.

Garstang
14/01/2010 11:41:59

I found the course very enjoyable, I liked doing the displays. It was also good because, it got me talking to customers more about the books ... [ read more ]

Gaywood Library
13/01/2010 10:35:49

I found Frontline to be more enjoyable than I expected it to be. There were some interesting modules to work through but I do feel that maybe the cour ... [ read more ]

Hertfordshire
12/01/2010 11:42:48

Working through Frontline seemed endless. I felt that there was too much repetition and most of what was useful could have been achieved in 2 or 3 mod ... [ read more ]

Cowbridge Library
28/10/2009 09:43:34

I have really enjoyed this course. I loved putting up and monitoring the displays, I wouldn't have had an opportunity to do this otherwi ... [ read more ]

Cwmbran
10/09/2009 12:54:34

I have gained some useful skills.

Islington Libraries
29/08/2009 13:49:10

I really enjoyed this course. It makes you think about the stock a lot more and helps you get the most out of displays. It encourages people who might ... [ read more ]

Salisbury
29/08/2009 11:01:34

I think this a 'must' for anyone who, like me has never worked in a library before. It realy made me think about displays and the need/wants of borrow ... [ read more ]

Gt Sankey Library
29/08/2009 09:15:50

The Frontline course has been an exciting and enjoyable experience. I have been excited by learning about how readers choose books and how best to hel ... [ read more ]

West Ealing Library
28/08/2009 10:34:27

When you complete a course such as 'Opening the book' it helps not only yourself but fellow collegues you work with to not only promote the library se ... [ read more ]

Whiston
28/08/2009 09:02:44

Some aspects of the course seemed to be repeating itself, and other features of the course didn't seem that relevant. But if you are new to the idea o ... [ read more ]

Swansea Central Library
28/08/2009 08:24:57

This is an interesting course and makes you re- consider what we do on a daily basis. It makes you look again at your library and the local bookshops ... [ read more ]

Kingswood Library, South Gloucestershire
27/08/2009 22:17:41

interesting course

Islington Libraries
27/08/2009 16:24:28

Very good course to help staff with promotions, displays and book recommendations

Vange
27/08/2009 11:05:37

I found it difficult to find time to complete the course but it was worth it. I now have more confidence recommending books to borrowers and am famil ... [ read more ]

Luton Libraries
26/08/2009 16:53:16

enjoyed it on the whole. It took me longer to complete than I'd thought due to the demands of working in a busy library. It's nice to do a course that ... [ read more ]

Tameside Libraries
26/08/2009 15:59:48

I really enjoyed the course and it gave me an insight into all different types of readers and tastes.

Ross-on-Wye
26/08/2009 13:41:48

I have finally finished. I have found this course interesting and helpful, and I now look foward to using the skills gained in my future displays.

Sevenoaks Kaleidoscope
25/08/2009 15:56:37

Total waste of time, far too patronising.

Bedfordshire Libraries
25/08/2009 13:59:22

I found that this course was very worth while. I enjoyed the extra interaction with our borrowers and now those borrowers I had to speak to, come and ... [ read more ]

Devon
25/08/2009 12:20:42

A thoroughly enjoyable course which underpins a lot of the customer-centred work we do in libraries. It also allowed me to explore in practice the the ... [ read more ]

Blaenau Gwent Libraries
25/08/2009 09:55:58

I've really enjoyed the course and it's really boosted my confidence in myself and my work, which is a major major plus. At the beginning of the cours ... [ read more ]

Kensal Rise
25/08/2009 09:37:04

I enjoyed the displays part of the modules, and have learnt how to put books together for different audiences. I will definately carry on putting up d ... [ read more ]

Harris
25/08/2009 09:21:24

I have thoroughly enjoyed this course, and have greatly benefitted through doing it.

Harris Library
24/08/2009 16:55:37

Interesting course bit tedious at the end. I hope to be able to use some of what i have learned in the future

Garth Prison Library
24/08/2009 14:39:35

It was quite an interesting course and got me thinking about how best to promote library resources and maybe some of the pitfalls. It also made me thi ... [ read more ]

Harris
24/08/2009 13:33:41

This is a training program which is more aimed at new members of staff as it helps to enourage and develop skills which we all have but do need develo ... [ read more ]

Chilton Library
24/08/2009 11:34:28

The course confirms a lot of what you think makes a good promotion, while also giving you one or two more decent ideas, so overall it felt worth doing.

Longton Library
23/08/2009 16:15:43

On the whole I've really enjoyed this course and definitely has so many plus points. I'm more confident and now recognise what peolpe are looking for ... [ read more ]

Southall
23/08/2009 12:20:15

It has been a very useful excercise and had made me look at the space in the library differently and also updated me on different techniques of displa ... [ read more ]

Chester Library (Cheshire West and Chester)
21/08/2009 09:43:37

I have really enjoyed frontline but do wish I had more time to devote to it and not have to rush things (I realise not every authority is putting thei ... [ read more ]

Saffron Walden
20/08/2009 15:34:22

I have enjoyed doing the course as it has inspired me to change the way books are displayed. It has also given me insight into what borrowers like in ... [ read more ]

City
20/08/2009 14:44:44

Disagree with answers in the revision quizes but no scope to add comments. Told I was wrong but from personal experience know that my answer was right ... [ read more ]

Sunderland Library Service
20/08/2009 13:40:07

This has been a really good and useful course and I just hope that the rest of the staff will all be able to to benefit by being allowed to join thi ... [ read more ]

Redditch Library
19/08/2009 14:07:56

Enjoyed the course, tedious at times but I am now a display/reader-mind-reader expert

Central Library
17/08/2009 17:14:49

I have really enjoyed doing this course. I thought I knew how people looked for books in the library (and a bookshop) - after all, I had been doing it ... [ read more ]

Tenbury
15/08/2009 17:14:18

The course has made me really think about promoting the authors and books in a new light. I have enjoyed talking to customers and finding out reactio ... [ read more ]

South Woodham Ferrers
15/08/2009 13:55:52

This course was very beneficial to me, it took a bit of working through but was worth it in the long run.

Hull Libraries
14/08/2009 11:19:50

I have found this run through really useful. I have been amused by some of the comments on the discussion board, especially those who say that they w ... [ read more ]

Suffolk Libraries
14/08/2009 08:03:16

A VERY INTERSTING COUSE ESPECIALLY TO USE ALL YOUR OWN IDEAS FOR PROMOTIONS WITH SOME VERY WELL WORTH SUGGESTIONS AND HANDY HINTS FROM THE EXPERTS TO ... [ read more ]

Hull Libraries
13/08/2009 18:18:31

I did find this course useful. I did however feel that some of the questions were repetitive, and I think that this might be because I answered more d ... [ read more ]

Fleetwood
13/08/2009 10:39:14

This was a useful course to "step back" and take a fresh look at how we display and to re-engage with the library user experience or reading and refle ... [ read more ]

Kirklees Libraries
12/08/2009 13:22:59

Go on give it a go, if I can do it anyone can. I missed 3 months at work but with help and support of the superviser I managed to finsh the course. ... [ read more ]

Whitehaven
12/08/2009 12:01:50

An interesting and worthwhile course that has made me put more thought into which books I display in the library.

Cleadon Park
11/08/2009 15:32:16

A very interesting course, which was relevant to my work

Warlingham
11/08/2009 14:04:00

I really enjoyed doing this course. It has given me lots of new ideas, particularly for displays and made me look at things in a different way eg. wh ... [ read more ]

Dorset Libraries
11/08/2009 14:02:23

A very useful and interesting course that helps you to develop your display skills as well as the ability to discuss any type of book. It opens your e ... [ read more ]

Dunstable Library
11/08/2009 13:54:15

My biggest problem was that sometimes it took me a long time to work out what the question was asking. Another problem was the use of terms such ... [ read more ]

Goxhill Library
10/08/2009 10:07:27

I struggled at times on this course both with internet connection when moving through the pages and finding time to do it - I will say that I on the w ... [ read more ]

Thurrock Libraries
08/08/2009 14:06:04

Very useful confirming things I did already and giving me confidence in doing what needs to be done in opposition to a certain other senior member of ... [ read more ]

South Woodford
08/08/2009 10:30:45

The true benefit of this course for me was that it made me get back to basics. It made me think of the readers who frequent my branch and the kind of ... [ read more ]

Bedlington Library
07/08/2009 12:52:33

Una McCloughlin Training Officer Knutsford Library The course has allowed me to think about borrowing habits in a new light. I am able to judge w ... [ read more ]

Ellesmere Port Library Cheshire West and Chester
07/08/2009 09:33:42

Its been alot of reading to get through this, but I have learned a few things which have prooved very useful

East
06/08/2009 16:46:59

I enjoyed this course very much. I have learnt quite a bit about displaying books, and thinking about what different people read. I shall now think mo ... [ read more ]

Oadby and Broughton Astley Libraries
06/08/2009 13:44:11

Interesting course, which has enable me to spend time learning more about our stock and how our customers choose their books.

Henley
06/08/2009 09:12:42

It would be a perfect course for someone just starting in the library, but lots of people with an experience in stock promotion might find it a bit to ... [ read more ]

Northcote
05/08/2009 15:55:10

I would recommend this course to anyone in libraries that cares about the future of the service. Seven modules seem a lot but the course has been very ... [ read more ]

Chertsey
05/08/2009 12:35:45

Unfortunately, it took me a lot longer than I had hoped. But just didn't get the opportunity to work on it as much as Iwould have liked. But now I h ... [ read more ]

Ewell - Surrey
05/08/2009 09:00:43

Frontline gives you the confidence to try new things in creating displays and promotions. It helps you with practical and realistic tips and ideas an ... [ read more ]

Great Parndon
04/08/2009 13:57:01