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What heads of service say"Almost 300 members of staff have now completed Frontline and our libraries are buzzing with life and energy. With no travel time or costs needed, Frontline is ideal for rolling out in an authority the size of Lancashire where we have 87 service points and over 800 members of staff." Julie Bell, Acting Head of Library & Information Services, Lancashire County Council. "In an authority like Cornwall where the two most distant libraries are over 80 miles apart, Frontline has been an important tool in delivering a high standard of service to all our customers and in providing a consistent level of reader development training for our staff."
"Norfolk libraries are moving to self-service and the Frontline programme is an important part of how we are making sure staff are confident in actively helping customers. Staff now circulate around public areas, talking to customers about books and reading and advising them on their reading choices. "
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