Library work is changing and staff need new skills. On the shop floor, customer care is becoming customer engagement while traditional displays are being replaced by retail-style merchandising. Today’s library managers are expected to develop new expertise in marketing and audience development, in strategic thinking, advocacy and partnership skills.
Opening the Book training can help to inspire staff to meet these challenges. 95% of library services in the UK and Ireland have used our training and we support learners in many different countries. Taking a Frontline course is a gateway to an international learning community.
140 staff took our Frontline course in a 3-year programme at Liverpool Libraries. Here are just some of the findings of Liverpool’s evaluation:
And here’s what their managers said:
Active customer care skills in a 4-hour course which is fast, practical and enjoyable. Supports staff and volunteers - the first face of your service - with the skills and condidence to work away from the desk.
5 short courses which together set the standard for everyone working directly with readers and books. Choose the courses most relevant to your training needs; you can mix and match as you like.